Welcome to Zagus Power Systems Limited (“Zagus Power,” “we,” “our,” or “us”).
This page outlines the Terms of Service, Terms & Conditions, and Privacy Policy governing your use of www.zaguspower.com, as well as your interaction with our products and services.
By accessing our website or purchasing from us, you agree to these Terms & Policies.
1. Use of the Website
– You agree to use our website for lawful purposes only.
– Do not attempt to disrupt, hack, or gain unauthorized access to any part of the website.
– Site content—including text, images, trademarks, and product information—may not be copied or redistributed without written permission.
2. Products and Services
Zagus Power provides power solutions such as:
– UPS systems
– Automatic Voltage Regulators (AVRs)
– Inverters
– Lithium batteries
– Power protection devices
– Installation, maintenance, and after-sales services
Product availability, specifications, and pricing may change without notice.
3. Orders, Payment & Delivery
– Orders must contain accurate customer information.
– Payment is required through approved channels before goods or services are delivered.
– Delivery timelines are estimates and may vary due to logistics or unforeseen delays.
– Risk transfers to the customer once goods are delivered.
4. Warranty & Support
– Products carry warranty as stated in product documentation or invoices.
– Warranty is void if equipment is damaged due to misuse, improper installation, unauthorized repair, or unstable power supply.
– After-sales support is available during business hours. Extra-hour assistance may attract charges.
5. Returns & Refunds
– Returns are accepted only for confirmed manufacturing defects within the warranty period.
– Products damaged by electrical faults, wrong installation, or customer handling are not eligible.
– Approved refunds are processed within 7–14 working days.
6. Customer Responsibilities
Customers must:
– Ensure proper electrical environment for installations.
– Follow usage guidelines provided by Zagus Power.
– Allow certified Zagus technicians or approved partners to install products to maintain warranty.
7. Limitation of Liability
Zagus Power Systems Limited is not responsible for:
– Damages caused by unstable electricity supply, faulty wiring, or overloading
– Loss of business, data, profits, or specialized equipment failure
– Consequential damages arising from improper use of our products
– Incidents caused by natural disasters or third-party interference
Your use of our website and products is at your sole risk.
8. Intellectual Property
All trademarks, logos, product designs, texts, and images on this website are the property of Zagus Power Systems Limited.
Unauthorized use is strictly prohibited.
9. Third-Party Links
Our website may contain links to external websites.
We are not responsible for their content, policies, or security.
10. Information We Collect
We may collect the following when you interact with our website or services:
a. Personal Information
– Name
– Phone number
– Email address
– Delivery address
– Company details
– Order or service history
b. Non-Personal Data
– Browser type
– Device type
– Website analytics data
– Cookie information
11. How We Use Your Information
We use your data to:
– Process and deliver orders
– Provide customer support
– Improve our website and services
– Send product updates, reminders, and promotions
– Enhance safety, authentication, and fraud prevention
We do not sell or rent your personal data to third parties.
12. Cookies
Our website may use cookies to improve browsing experience and analyze traffic.
You may disable cookies in your browser settings.
13. Data Protection & Security
We implement security measures to protect your data.
However, no system is completely secure, and we cannot guarantee 100% protection from cyber risks.
14. Your Rights
You may request:
– Access to personal data we hold
– Correction of inaccurate data
– Deletion of your data (where legally applicable)
– Withdrawal from marketing communications
To make a request, please use the contact form on our website.
15. Children’s Privacy
We do not knowingly collect information from individuals under 16 years old.
16. Changes to These Terms & Policies
We may update this page at any time.
Continued use of our website indicates acceptance of revised terms.
17. Contact
For questions regarding these Terms & Policies, kindly reach us via the contact form on www.zaguspower.com.
Last Updated: November 13, 2025